What's on the blog: Elrah Consulting's blog

 

Wading in with your Size 9s?

28th May 2014 at 10:10

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As a manager, have you ever waded in with your size 9s and then regretted it? Managing can be difficult, everyone is different, but by considering the response you want before taking action, will bear fruit.

Visit us at The North East Expo – 13th November 2013

4th Nov 2013 at 10:10

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We’re delighted to announce that Elrah Consulting will be exhibiting at The North East Expo on November 13th 2013.

Team work - are geese the ultimate team players?

6th Oct 2013 at 07:07

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We love to see Geese flying overhead in their formation - it is one of nature's wonders... but did you know just how great they are at team work?

Email - has it taken over as the primary communication tool in business?

24th Jun 2013 at 11:11

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After our adventures with the whole 'cold calling' saga, we started to wonder if there was something more to the fact that we found it so hard to speak to someone live, or indeed receive a call back. Here, we wonder if email has taken over, and whether that is appropriate!

A Cold Call Lesson I learnt the hard way

19th May 2013 at 11:11

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I recently learnt a big BIG lesson during a process of cold calling a specific group of businesses. It was a tough lesson to learn. I am sure I still don't get it right every time, but have a read of what I found out and the conclusions I came to.

Free Personal Development Plan Template

20th Mar 2013 at 11:11

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We all have dreams and ambitions, however, all too often we’re so caught up in the hustle and bustle of everyday life that we never actually take the time to sit down and plan how we can achieve our goals. The subsequent lack of direction can then unfortunately leave us feeling a little lost in life. This is why we have created a free personal development plan template, which we hope you will find helpful in bringing your thoughts together.

Top tips for developing your staff

6th Mar 2013 at 11:11

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How well a business develops its employees is, undoubtedly, pivotal to its success. Offering opportunities for workplace progression is essential for attracting, as well as retaining, valuable members of staff, however all too often businesses limit training and development programmes to new recruits and fail to recognise the true potential of all their employees.

Why employees don't do what you ask them

8th Feb 2013 at 11:11

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Ever got frustrated when one of your employees has not done what you asked them to do?
Here is a list of reasons that you will have probably heard.

BUT

Have YOU ever not done something for your boss? Think about why....

Read on to find out more...

It's Like.....February 2013

3rd Feb 2013 at 11:11

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This is our regular story spot for business. We won't suggest what the meaning is, that is up to you but feel free to comment!

Some of our testimonials

22nd Jan 2013 at 11:11

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Here is a selection of some of our testimonials.

How to handle customer complaints & avoid developing a ‘fawlty’ reputation!

22nd Dec 2012 at 08:08

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There’s quite possibly no-one quite as infamous for providing poor designer replica handbags customer service than manic hotelier Basil Fawlty! His rude and highly intolerant behaviour towards guests helped the fictitious hotel Fawlty Towers build quite a reputation for itself - but for all the wrong reasons. Take a look!


Top Tips for Managing a Team

28th Nov 2012 at 11:11

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Effective team management is vital for the success of any business. However, there’s no doubt that leading a group of people can be one of the most difficult challenges a manager faces. Not only does it require careful planning and organisation, it’s also vital to ensure you really understand what makes the people working for you tick; not just as a team but also as individuals. Below we bring you our top 10 tips for team management success.

Bad (and good!) news travels fast - Why delivering good customer service is essential in the age of social media.

19th Nov 2012 at 12:12

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There’s no doubt about it.
The age of social media truly has placed the power in the customer’s hand. Like never before, consumers are swapping and sharing stories of their experiences of companies with an ever-growing audience - and it all happens in an instant.

October 2012 Newsletter

13th Nov 2012 at 12:12

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So here it is ... October's Newsletter.

Tips, ideas, offers - and yes a little story.

Enjoy!

It's Like.....October

22nd Oct 2012 at 12:12

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Our regular story spot. A little harvest-time tale.

Read into it whatever meaning you like!

Re-Conditioning Your Mind

22nd Oct 2012 at 12:12

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Are boys better at Physics than girls?

An interesting article got us to thinking about how we are conditioned at a young age and what we can do about re-conditioning the mind to allow us to grow.

OMG! True Customer Service Faux Pas

22nd Oct 2012 at 10:10

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3 dreadful things to say to a customer and 1 suggestion of how better to improve service!

Would you believe the 3 dreadful things were all said by the same person!


September's Newsletter

1st Oct 2012 at 09:09

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September's Newsletter.

Ideas and thoughts, tips and offers.

Enjoy!

It's Like .......

25th Sep 2012 at 12:12

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Our regular story spot for September.

We love this one....!

Learning from Disappointment

25th Sep 2012 at 08:08

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With every disappointment, could there be some positives to take away? Could there be some things to learn from the buying Louboutin Heels experience?

We believe so. And we will offer the best louboutin heels to you online.

Take a look at what was learnt from the Great North Run this year!

What NOT to do if you want good engagement!

24th Sep 2012 at 12:12

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Take a read of these ideas about management.

If you cringe, that is good, at least you know you can change!

August 2012 Newsletter

15th Aug 2012 at 05:05

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The latest newsletter from Elrah Consulting - Ideas for Growth.

Here you will find, so tips, stories, ideas and offers!

Enjoy!

It's Like .......

14th Aug 2012 at 12:12

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This is our monthly story August 2012! There is a meaning there...what is yours?

Communication Again!

2nd Aug 2012 at 12:12

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Here are another 5 facts and tips when thinking of communication - a follow up to our Communication Skills Blog.

Again, maybe some uncomfortable reading - but useful to know.

Enjoy!

Oh Dear! - A long way to go with his Change Programne

25th Jul 2012 at 12:12

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Another YouTube classic.

Sorry we couldn't resist adding this. At first we thought it was relevant to our Change Management Training Programme (maybe he should call us). It then made us realise that communication is very difficult - even when you think you are being clear....

Maybe he should give us a call!

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